jn99 Terms and Conditions

These terms and conditions ("Terms") apply to the jn99 platform and all its related services. When you register an account on jn99, use its services, or access the website, you automatically agree to these Terms. If you do not agree with any of the terms, please refrain from using this platform.

jn99 reserves the right to change or update these terms at any time. For significant changes, we will try to notify users in advance. You are encouraged to review this page regularly.

Eligibility and Registration Requirements

1.1 Age Limit and Legal Eligibility

To open an account on jn99 and use any of its services, you must be at least 21 years of age. You must not reside in any jurisdiction where online betting and casino services are completely prohibited. By registering, you confirm that you meet the stated age requirement and are complying with the applicable laws in your area.

1.2 One Account Policy

Each individual may register only one account. Operating multiple accounts is considered a violation of the rules and may result in the permanent closure of all associated accounts. Any balances in those accounts may be forfeited.

1.3 Providing Accurate Information

At the time of registration, you must provide accurate, complete, and up-to-date personal information. If false or misleading information is provided, jn99 reserves the right to suspend or close the account. If your information changes at a later date, it must be updated in your account settings.

1.4 Identity Verification (KYC)

jn99 may request identity verification at any time. Verification may require submitting a photo of a National Identity Card (NID), passport, or other government-approved document. Withdrawal requests may be placed on hold until verification is complete.

Account Management

2.1 Account Security

It is your responsibility to keep your account login credentials (username and password) completely confidential. Do not share this information with any third party. Any unauthorized access to your account must be reported to our support team immediately.

You are fully responsible for all transactions and activities carried out through your account. jn99 is not liable for any loss resulting from third-party access.

2.2 Transfer of Account Ownership

Under no circumstances may account ownership be transferred to another person. Selling, gifting, or transferring an account in any other way is strictly prohibited and may result in account termination.

2.3 Inactive Accounts

An account may be marked as inactive if there has been no login or transaction for 12 (twelve) months or more. We will notify you by email in such cases. A maintenance fee may apply to inactive accounts in accordance with the applicable policy.

Deposits and Withdrawals

3.1 Accepted Payment Methods

jn99 currently accepts deposits and withdrawals through Bangladesh's most popular mobile financial services — bKash, Nagad, and Rocket. Transactions may only be made from an account registered in your name.

3.2 Deposit Process and Timing

Once a deposit is completed successfully, funds are generally credited to your jn99 wallet instantly. Delays may occur due to network issues or technical errors. If you experience any issues, please contact our 24/7 live chat support.

3.3 Withdrawal Process

Withdrawal requests generally take 5 to 30 minutes to process. Your account must be fully verified to make a withdrawal. Withdrawals may be placed on hold if KYC verification is incomplete.

• Withdrawal requests may only be made to an account that matches the deposit method used.
• Wagering requirements must be met before withdrawing bonus funds.
• jn99 reserves the right to carry out additional verification for suspicious transactions.
• Both deposits and withdrawals must be confirmed to the same payment number.

3.4 Currency and Transaction Limits

All transactions are conducted in Bangladeshi Taka (BDT / ৳). jn99 reserves the right to set daily or weekly transaction limits as needed. These limits are displayed on the platform and may be changed with advance notice.

Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. This bonus is applied automatically at the time of the first deposit.

4.2 VIP Cashback Program

jn99's VIP program has three tiers. You can advance to a higher tier through regular play:

• Bronze: Up to 0.4% cashback per week.
• Silver: Up to 0.8% cashback per week.
• Gold: Up to 1.2% cashback per week.

Cashback is credited to your account automatically each week at a set time. The cashback amount is calculated based on your net gaming activity over the previous seven days.

4.3 General Bonus Terms

• Each bonus offer is applicable only once per person, household, IP address, or payment method.
• Your own funds are used up before bonus funds when playing.
• If wagering requirements are not met within 30 days of receiving a bonus, the bonus will be automatically cancelled.
• jn99 reserves the right to modify, suspend, or cancel any bonus offer.
• If evidence of bonus abuse is found, the associated account may be suspended.

Gameplay Rules

5.1 General Gaming Rules

jn99 offers many types of games, including slots, live casino, sports betting, and others. Each game has its own rules, which must be read before starting. In the event of a technical issue during gameplay, results will be determined according to the game log.

5.2 Betting Limits

Each game or betting market has its own minimum and maximum bet limits. These limits are clearly displayed in the game interface. Additional restrictions may apply when playing with bonus funds.

5.3 Technical Issues and Voided Bets

If a game is interrupted mid-session due to a server or network issue, the wagered amount is generally refunded. However, if the game result has been fully determined, that result will stand as final. In the event of any dispute, jn99's server logs will be considered the definitive proof.

5.4 Cricket and Sports Betting

Betting is available on all international tournaments including BPL, T20 World Cup, and IPL. Bets not placed within the designated time will be voided. If a match or event is cancelled or abandoned, the wagered amount may be refunded in accordance with the applicable rules.

Prohibited Activities

The following activities are strictly prohibited on the jn99 platform:

• Conducting transactions using funds from illegal sources (money laundering).
• Using software, bots, scripts, or automation tools to gain a gaming advantage.
• Abusing bonuses by using multiple accounts.
• Engaging in fraudulent collusion with other players or staff.
• Intentionally exploiting technical errors or bugs in the platform.
• Attempting to steal or access another person's account credentials.
• Opening an account by providing false or misleading information.
• Operating an account on behalf of a minor.
• Infringing any copyright or intellectual property rights of the site.

If suspicious activity is detected, jn99 reserves the right to immediately suspend the account and provide relevant information to law enforcement authorities.

Privacy and Data Protection

7.1 Data Collection and Use

Keeping your personal information secure is our top priority. We use SSL encryption technology to keep all data safe. Your information is used only for the purposes of providing services, verifying identity, and fulfilling legal obligations.

7.2 Sharing Data with Third Parties

We do not sell or share your personal information with any third party without your consent. However, information may be disclosed when required by law, court order, or a request from a regulatory authority. Limited information is shared with payment partners for payment processing purposes.

For full details of our privacy practices, please see our Privacy Policy page.

Responsible Gaming

8.1 Setting Limits

jn99 believes that betting and gaming are a form of entertainment, not a source of income. We advise users to set daily, weekly, and monthly deposit limits. You can contact the support team to apply voluntary limits to your account.

8.2 Self-Exclusion Feature

If you feel that gaming is having a negative impact on your life, you can request to temporarily or permanently close your account for a specified period. This service is completely free and takes effect immediately.

For more information and support on responsible gaming, please visit our Responsible Gaming page.

Limitation of Liability

9.1 Service Availability

jn99 strives to provide uninterrupted service 24/7, but temporary interruptions may occur due to technical maintenance or unexpected issues. jn99 is not liable for any financial loss caused by such interruptions.

9.2 Liability for Gaming Outcomes

All game outcomes rely entirely on Random Number Generator (RNG) technology, and jn99 does not intervene in determining results. The user is solely and fully responsible for any financial loss incurred through gaming activity.

9.3 Third-Party Game Providers

Our platform features games from various third-party game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. jn99's liability for technical errors or unavailability of these games is limited. However, in such cases, we will attempt to resolve the issue by contacting the relevant provider.

Account Closure and Suspension

10.1 Account Closure by the User

You may request to close your account at any time by contacting our 24/7 support team via live chat. You will be given the opportunity to withdraw any outstanding balance before the account is closed, however all bonus funds will be cancelled.

10.2 Account Closure by jn99

jn99 may suspend or permanently close an account without prior notice in the following circumstances:

• Serious violation of the terms and conditions.
• Evidence of fraudulent or deceptive activity.
• Suspected involvement in money laundering or illegal activity.
• Failure to complete identity verification.
• Legal orders or regulatory directives.

If an account is closed due to a rule violation, any bonus balance will be forfeited. However, you have the right to request a review regarding your own legitimate funds.

Dispute Resolution

11.1 How to Submit a Complaint

If you have a dispute or complaint, first try to resolve it through our 24/7 live chat support. If it cannot be resolved via live chat, send a detailed complaint by email to: [email protected]. When submitting a complaint, include your account ID, the date of the dispute, and a full description of the issue.

11.2 Resolution Timeframe

We review all complaints seriously. Resolution time may vary depending on the complexity of the issue. We will keep you updated throughout the resolution process.

11.3 Final Decision

The decision of jn99's senior management shall be considered final and binding in all cases. Server logs and jn99's internal records will be treated as primary evidence in all dispute-related matters.

General Provisions

12.1 Changes to Terms

jn99 reserves the right to modify these terms at any time. A notice will be posted on the website for significant changes. Continued use of the platform after any changes will be considered your acceptance of the updated terms.

12.2 Partial Invalidity

If any part of these terms is found to be legally invalid, the remaining parts will remain fully in effect. The invalid part will be replaced by an equivalent valid provision.

12.3 Entire Agreement

These terms, the privacy policy, and the responsible gaming policy together form the entire agreement between jn99 and the user. Any prior oral or written understandings are superseded by this document.

12.4 Contact

If you have any questions about these terms, please contact us:

• Live Chat: 24/7 Bangla support, available directly on the platform.
• Email: [email protected]