jn99's Privacy Policy
This policy provides a complete description of how your personal information is collected, used, and kept secure on the jn99 platform.
Introduction and Purpose
jn99 (referred to hereinafter as "we", "our", or "the platform") provides a safe and reliable online betting and casino service for players in Bangladesh. We place the highest importance on the privacy of our users and are fully committed to protecting your personal information.
This Privacy Policy explains how jn99 collects, stores, processes, and, where necessary, shares your personal information with third parties. By using the jn99 website, you are considered to have automatically agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our platform.
This policy applies only to jn99's own website and services. It does not apply to third-party links or services, and you are advised to follow the individual privacy policies of those services.
1. What Information We Collect
1.1 Information You Provide Directly
When you open an account at jn99, make a payment, or contact our support team, you voluntarily provide the following information:
- Full name (as on your ID)
- Date of birth (for age verification)
- Mobile number
- Email address
- bKash, Nagad or Rocket account number (for payment processing)
- National ID or passport details (for KYC verification)
- Records of conversations with our support team
1.2 Automatically Collected Information
When you browse our website, we automatically collect certain technical information, which includes:
- IP address and device type
- Browser type and version
- Operating system information
- Pages visited and time spent on them
- Referral URL
- Login and logout times and dates
- Transaction history and betting activity
- Information obtained from cookies and similar tracking technologies
KYC information is collected to confirm your identity and maintain account security.
Payment information is processed to ensure the security of transactions made through bKash, Nagad and Rocket.
Usage information is analysed to improve your experience and provide relevant services.
2. Purpose of Data Use
jn99 uses your collected information only for legitimate and necessary purposes. We never sell your information unnecessarily or to third parties. The main purposes for which information is used are as follows:
2.1 Account Management
Your personal information is required to create, verify, and manage your account. This includes login security, password recovery, and managing account settings.
2.2 Payment Processing
Your payment information is required to complete deposits and withdrawals. This information is used to securely process deposits from ৳500 and withdrawals from ৳1,000 via bKash, Nagad and Rocket.
2.3 Customer Service
Our 24/7 Bengali live chat support team uses your information to resolve your questions and issues. This includes records of previous conversations and account information.
2.4 Security and Fraud Prevention
We analyse your information to ensure account security, detect suspicious activity, and prevent money laundering. This helps protect your funds and account.
2.5 Service Improvement and Personalisation
By analysing your playing habits and preferences, we provide you with relevant offers, bonuses, and game recommendations. This makes your jn99 experience more enjoyable.
2.6 Legal and Regulatory Compliance
Information necessary to comply with applicable laws and regulations and to cooperate with legal processes is retained.
We do not sell your information to third parties
We do not collect unnecessary information
We do not disclose information without your permission
We do not share profile data with advertisers
We do not provide information to the government without a legal obligation
3. Data Storage and Protection
jn99 follows industry-standard technology and processes to protect your personal information. We use SSL (Secure Socket Layer) encryption technology, which encrypts all data transmission between you and our servers.
All our data transfers are protected by 256-bit SSL encryption, which keeps your information safe from any third-party access.
Only authorised staff can access your personal information, and all access is logged and regularly audited.
Information is retained for as long as your account is active and, after account closure, for a defined period as required by law.
In the event of any security breach, we will notify affected users immediately and take prompt steps to remedy the damage.
Although we make every effort to protect your information, no internet-based service can guarantee 100% security. We ask that you keep your account password private and do not share it with anyone.
4. Sharing Information with Third Parties
jn99 never sells or rents your personal information to third parties. However, in certain situations, sharing information may be necessary:
4.1 Payment Processors
Information required to complete transactions via bKash, Nagad and Rocket is shared with the relevant payment service provider. This information is used solely for the purpose of processing transactions.
4.2 Technology Partners
Game service providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe and others may receive the minimum information necessary to keep their services running. Each of them follows their own privacy policy.
4.3 Legal Requirements
Disclosure of information may be required under applicable laws of Bangladesh, court orders, or directives from regulatory authorities. In such cases, we always seek legal advice and provide only the minimum necessary information.
4.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new authority. In such cases, we will notify you in advance, and the new authority will also be bound to follow this same privacy policy.
4.5 With Your Consent
Before sharing information for any purpose other than those listed above, we will obtain your explicit consent.
jn99 never sells your personal information. All our third-party partners are contractually bound to follow the same high standards of data protection policy.
No sale of data
Minimum data sharing policy
Contractual obligations for partners
5. Cookies and Tracking Technology
Cookies are small text files stored in your browser or device when you visit our website. jn99 uses several types of cookies:
Required for the basic functioning of the website. Used for login sessions, security verification, and saving preferences.
Used to collect statistics to understand how our services are being used.
Used to remember your language preference, game history, and other personal settings.
Deleted as soon as the browser is closed. Temporarily hold your information during a browsing session.
5.1 Cookie Controls
You can disable or delete cookies by changing your browser settings. Please note that disabling essential cookies may cause some website features to not work properly, such as the login facility or game loading.
5.2 Local Storage
In addition to cookies, we may also use browser local storage, which stores information on your device. This information is used to improve your user experience.
6. Your Rights
As a jn99 user, you have the following rights regarding your personal information. To exercise these rights, please contact our support team:
You may request to see what information we hold about you at any time. We will provide the complete information within 30 working days.
If there is any error or incompleteness in your information, you may request a correction. We will update it as soon as possible.
In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a defined period due to legal obligations.
You may object to your information being processed for a specific purpose. We will consider your request and take appropriate action.
You may receive your data in a structured, commonly used format and transfer it to another service.
You may request that the processing of your information be temporarily restricted in certain circumstances.
To exercise these rights or if you have any concerns about our data protection practices, please contact our support team. We will resolve your request as quickly as possible.
7. Protection of Minors
jn99 strictly provides services only to individuals aged 21 or older. We do not knowingly collect personal information from minors or allow them to use the platform.
We follow an age verification process during account registration. If we find that a minor is using our platform or that their information has been collected, we will immediately close that account and delete all collected data.
We urge parents — monitor your children's internet use and prevent them from accessing any gambling or betting sites. You can find more information about parental controls on our Responsible Gaming page.
For ages 21+
jn99 is an adult platform. Only individuals aged 21 or older may register and play.
8. Policy Changes & Contact
8.1 Notice of Policy Changes
jn99 reserves the right to update this privacy policy due to business requirements, legal changes, or security improvements. For any significant changes, we will post a public notice on the website.
Each version will include a "Last Updated" date. Continuing to use our platform after a policy change means you are agreeing to the updated policy.
We recommend that you check this page regularly, especially if you use jn99 frequently.
8.2 Links to Other Sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and advise you to review their privacy policies separately.
8.3 Applicable Law
This privacy policy is governed by the applicable laws and regulations of Bangladesh. For any disputes or ambiguities, please contact us directly — we are committed to resolving them in a friendly manner.
Privacy-related requests:
Live chat support:
24/7 Bengali live chat is available.
Response time:
Data protection requests are typically responded to within 30 business days.
Your privacy is our responsibility
If you have any questions or concerns about the protection of your data at jn99, our 24/7 Bengali support team is always here for you.